HLTH Forward Podcast

Uberization of Healthcare: Caitlin Donovan, Global Head @Uber Health

March 05, 2023 Smriti Kirubanandan
HLTH Forward Podcast
Uberization of Healthcare: Caitlin Donovan, Global Head @Uber Health
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Show Notes

3.6 Million Americans miss doctor appointments due to a lack of reliable transportation. No-show rates are as high as 30% nationwide. Meeting patients where they are to reduce healthcare costs, improve preventive care and reduce workforce burden has been possible when we realize there are many players in our ecosystem.

In this episode, I am conversing with Caitlin Donovan, the Global Head of Uber Health. We buckle up and take an Uber ride through the complicated roads within our healthcare world and discuss how we can make healthcare more accessible and affordable. We take a few breaks through our journey to acknowledge how far we have come by making technology innovations and using data to drive proactive care as providers and payors work in sync to address our patient's most challenging concerns, such as transportation and continuous care.

We finally stopped at our destination with the three takeaways for the future of health, which involves being able to execute value-based care and innovative technologies along with creating an integrated view on point solutions that integrates benefits design, operations design, and all key stakeholders that would result in a positive outcome.

About Host
Smriti Kirubanandan has a strong background in robotics and public health and is a Healthcare Executive, where she focuses on driving significant transformations within the healthcare ecosystem, concentrating on customer experience, intelligent automation, data analytics and insights, and is determined to make healthcare more accessible and affordable through innovation and empathy. She also spearheads brand development, thought leadership, and market research. 

Smriti is a selected Young Global Leader 2023 by the World Economic Forum, a member of the Young Leaders Circle at the Milken Institute, and is the Founder of HLTH Forward Podcast- an award-winning media platform that hosts healthcare leaders, policymakers, and artists to discuss the challenges in the system and what we could do collectively to move healthcare forward. 

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